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Conditions of Use

General Terms and Conditions of Sale and Payment

General Terms and Conditions of Business

1. Scope of Application

All business relations between

Kretzer Scheren GmbH
Löhdorferstr. 171 – 173
42699 Solingen
Telephone: +49 (0) 212 / 2623 5-11
Telefax: +49 (0) 212 / 2623 5-50

E-Mail: shop@kretzer.de

General Manager: Torsten Kretzer

Seat of the Company: Solingen

Registered at: District Court Wuppertal, HRB 14742

Sales Tax Identification No. DE120880035

and the Customer shall be carried out solely on the basis of our General Terms and Conditions of Business in the version which is valid at the time of the Order.

2. Conclusion of Contract and Right of Revocation

The currency defined by contract is Euro. All prices stated on the website include the mandatory Value Added Tax, postage and packaging are charged separately. The Kretzer Scheren GmbH is liable to deliver orders at the conditions stated on the website at the time the order is placed. An order is concluded by filling out the order form by e-mail and sending it. However, the contract between a Customer and Kretzer Scheren GmbH is concluded only when the ordered goods have actually been dispatched. A confirmation of order is solely meant for information about the order received by us, and in particular it serves the purpose of detecting and correcting any mistakes occurred in filling out the order form.

You place an order in our Online Shop by

1. placing goods in the shopping basket,
2. inserting your delivery and payment information,
3. indicating your e-mail address, so that we can send you e-mail informing you about your order, and
4. finally clicking on the button "Order now".

The information about the time of the conclusion of the contract is contained in the corresponding part of the General Terms and Conditions of Business.

Product information by phone is available by dialling 0212 / 262 35-11 (in Germany),

Monday-Thursday between 9:00 am and 4:00 pm.

The minimum order value is EUR 10.00. If the value of an order lies below EUR 10.00, a handling fee of 5.00 Euro shall be due.

Right of revocation

Information on revocation

The Customer shall not be bound to the order if the order is revoked within one month after receipt of the goods. Stating reasons for the revocation is not necessary and the revocation may be executed by writing or by returning the goods at our risk. The deadline is met if the notification of revocation or the goods are sent in due time to the address stated below.

Consequences of Revocation

1. Within the revocation right, the Customer must return the goods if the goods can be sent in a post parcel. From the order value of EUR 40.00 we shall bear the cost of a return consignment. Please return the goods with the most economic choice of means, but still adequately prepaid. We shall refund you with the postage; if the prepayment is not sufficient, we must deduct the additional postage charged by the Post Office from the amount to be refunded.

In the case of deliveries to foreign countries the postage is in general not refundable, unless the consumer laws in a state of the European Union make this mandatory.

2. If you cannot return the delivery at all or only in part or in a damaged state, you must reimburse us for the depreciation of the value. You can avoid that by solely checking whether the goods function properly and returning them without traces of use and using the original packaging.

Please send the parcel with the retour slip to the following return address:

Kretzer Scheren GmbH
Löhdorfer Str. 171-173
D-42699 Solingen

Telephone: +49 (0) 212 / 2623 5-11
Telefax: +49 (0) 212 / 2623 5-50

3. Cost of Delivery

At present we only deliver within Germany. Please take that into account when ordering goods. The delivery is always insured, when the goods are ordered from www.kretzershop.de !

Order value up to EUR 100: Postage and packaging charge: EUR 5.00
Order value exceeding EUR 100: Postage and packaging: free of charge!
Cash on Delivery: The actual C.O.D. charge amounts to additional EUR 4.00

4. Terms of Payment, Reservation of Title

The purchase price shall be due with the delivery of the ordered goods. The goods shall remain the property of Kretzer Scheren GmbH until payment in full has been received. As methods of payment we offer in Germany: payment on receipt of invoice and cash on delivery. When the goods are delivered on invoice, the amount charged in the invoice is due within 30 days of receipt of the invoice, no deductions allowed.

5. Warranty and Liability

Exceeding the statutory warranty by producer, we grant our products a warranty of 30 years for material and manufacturing, when the goods are used according to the instructions. We ask you to send in the goods with the proof of purchase (receipt). If any fault has not been rectified within a reasonable time, the Customer is entitled at his/her own option to demand either the termination of the contract or a reduction of the purchase price.

6. Place of Performance and Place of Jurisdiction

Concerning business deals within Germany, the legal domicile of the end user shall be the place of jurisdiction for disputes arising out of this contract. When dealing with the end users directly, the law at the legal domicile of the end user shall govern this contract, provided that the dispute concerns forcible consumer rights and regulations. When dealing with companies or resale agents, the place of jurisdiction shall be Solingen.


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Customer group

Customer group: Guest